Trust Wallet Privacy Notice

Please note that this privacy notice will regularly be updated to reflect any change in the way we handle your personal information or any changes in applicable laws.
This Privacy Notice describes the policies and procedures of Trust Wallet (“Trust Wallet”, “we,” “our,” or “us”) pertaining to the collection, use, and disclosure of your information on www.trustwallet.com and related mobile applications and products we offer (the “Services”).
This Privacy Notice applies together with any terms of business and other contractual documents, including but not limited to any agreements we may have with you.

1. Introduction

Your right to privacy and the protection of your personal data is important to us. Trust Wallet is committed to the best practices in privacy and we will only collect data when it’s strictly necessary to provide our services. Trust Wallet is a non-custodial wallet software for digital assets and with a decentralized nature, is programmed to process the minimum amount of data as necessary to provide its services. The information accessed will vary based on our relationship or interaction with you.
By using Trust Wallet, including downloading one of our mobile applications, visiting our website and participating in our campaigns, you acknowledge the use, disclosure, and procedures outlined in this Privacy Notice.
The following sections provide further details as to how we process your personal information through Trust Wallet.

2. Collection and Use of Your Personal Data

Personal data is data that may identify an individual or relates to an identifiable individual. This includes information you provide to us, information which is collected or created automatically in the natural course of provision of our services. Following best practices in privacy such as data minimisation, we endeavour to collect only the amount of Personal Information that is necessary to provide our services to our users.
We generally collect and process your information in three primary ways: directly from you, automatically through your use of our Services, and from third parties. We strive where possible to ensure that the collected information is de-identified, pseudonymized, and/or anonymized. We may use aggregated or anonymized data to enhance our Services. This includes analyzing general usage patterns, gathering feedback, and conducting research, all while ensuring individual users remain unidentified. For instance, we might generate usage reports that do not contain any personal information.

3. Use of Cookies

We use cookies and similar tools to enhance your user experience, provide our services, enhance our marketing efforts and understand how customers use our services so we can make improvements. Depending on applicable laws in the region you are located in, the cookie banner on your browser will tell you how to accept or refuse cookies. Please read our cookie notice here.

4. How We Share Your Data

Information about our users is an important part of our business and we are not in the business of selling our users’ personal information to others. We may transfer personal data to our service providers or third parties in connection with Trust Wallet’s operation of its business, as certain features on Trust Wallet rely on various third-party products and services (collectively “Third Party Services”), such as cloud storage, analytics and improvement of website-related services and features, and performance of maintenance services.
Third party services providers only have access to Personal Information, such as your public Wallet addresses, to perform their functions, provide services and may not use it for other purposes. Furthermore, they must process the personal information in accordance with our contractual agreements and only as permitted by applicable data protections laws.
We may also share personal data with the following persons or in the following circumstances:

• Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy notice (unless, of course, the user consents otherwise). Also, in the unlikely event that Trust Wallet or substantially all of its assets are acquired, users’ information will be one of the transferred assets. We may share non-personally identifiable information publicly and with our partners- like publishers, advertisers, developers, or right holders.

• Protection of Us and Others. We will share personal information outside of Trust Wallet if we have a reasonable belief that access, use, preservation, or disclosure of the information is reasonably necessary to comply with any applicable law, regulation, legal process, or enforceable governmental request; to cooperate with law enforcement; to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Trust Wallet, our employees, our users, or others.

• We may share or disclose aggregated Personal Data or Non-Personal Information with service providers or with other persons we conduct business with, including but not limited potential third-parties for the purpose of showcasing the performance of the company. These service providers and other persons may also share with us aggregated Non-Personal Information that they have independently developed or acquired. Additionally, we may combine aggregate information from the pixel tags, and web beacons, with similar data we collect from other visitors to help us improve our Services. When doing so, we do our best to ensure that aggregated information cannot be linked back to you.

Our services may enable you to connect with various third-party services, decentralized applications, and other external platforms (referred to as "Third Party Platforms"). These Third Party Platforms acts as independent data controller and processing of your personal data will be subject to their privacy notice and policy. If you are our self-custody wallet user and you choose to interact with these third-party services, your personal information including your wallet address or payment card information may be disclosed to those Third Party Platforms. This Privacy Notice does not cover the privacy practices of these Third Party Platforms, including any websites linked through our services. A link to a third-party site does not imply endorsement by us or our affiliates. Your use of these Third Party Platforms and their handling of your personal information will be governed by their respective terms and privacy policies, and not by this Privacy Notice.

5. International Transfers of Personal Data

We may transfer your personal information to our Affiliates, third-party partners, and service providers based throughout the world. In cases where we intend to transfer personal information to third countries or international organisations outside of your country of residence, Trust Wallet puts in place suitable technical, organizational and contractual safeguards (including Standard Contractual Clauses), to ensure that such transfer is carried out in compliance with applicable data protection rules.

6. Data retention

We will retain your personal data for as long as necessary to provide our Services, fulfill the purposes stated in this Privacy Notice, and comply with legal requirements such as tax, accounting, or legal claims. We may also keep your data for an extended period if required by applicable laws or if it is needed for legal disputes or regulatory matters.
Please note that even If you delete your Wallet or addresses from the Trust Wallet mobile application, uninstall Trust Wallet mobile applications from your device, or request that your information be deleted, the right to deletion/erasure of your personal data is not absolute in some circumstances. This is because blockchains are public decentralised networks and blockchain technology does not generally allow for data to be deleted and your right to erasure may not be able to be fully enforced.

7. Data security

We recognize that information security is a crucial component of data privacy. We are committed to making sure your information is protected in accordance with applicable laws and our data privacy policies. Although no data transmission, including over the Internet or through any website, can be guaranteed to be entirely secure, we employ a range of commercially reasonable physical, technical, and procedural measures to protect personal data from unauthorized access, use, disclosure, alteration, or destruction.
The information you provide to us is stored on secure servers managed by us or our service providers. Access and use of this information are governed by our security policies and standards, or those agreed upon with our service providers. We hold ISO 27001 and ISO 27701 certifications, which demonstrate our commitment to managing information security in accordance with best practices.
If you are our self-custody wallet user, please be aware that your wallet information is stored locally on your device and remains under your personal control. To protect your wallet information, ensure that access controls and a passcode are enabled on both your device and the wallet application. It is important to keep your passcode confidential and not share it with anyone.

8. Your Privacy Rights

Subject to applicable law, as outlined below, you have a number of rights in relation to your privacy and the protection of your personal data. You have the right to request access to, correct, and delete your personal data, and to ask for data portability. In addition, when you consent to our processing of your personal data for a specified purpose, you may withdraw your consent at any time. If you want to exercise any of your rights please contact us through our online form. These rights may be limited and subject to exceptions in some situations - for example, where we can demonstrate we have a legal requirement to process your personal data.

1. Request Access to the personal information we process about you: You can request access to the information we have collected from you. We will provide you with a copy of the data we process about you. To comply with your request, we may ask you to verify your identity.

2. Request a rectification of your personal data: If you believe that the information we have collected is incorrect or incomplete, you may contact us so we can update it and keep your data accurate.

3. Object to the processing of your personal data: you may request that we no longer process your personal data in certain circumstances.

4. Right to portability: You can also request us to provide your information in a structured way so you can send it to another service provider.

5. Right to withdrawn consent: if we rely on consent for processing data, you can request to withdraw your consent at any time.

6. Request to erase your personal data: you may request the erasure of your personal data, including where such personal data would no longer be necessary to achieve the purposes for which it was collected. Any data that is no longer needed for purposes specified in the “How We Use the Information We Gather” section will be deleted after ninety (90) days. Wallet addresses and transactions created through the Trust Wallet application cannot be deleted from all supported blockchains, therefore we are unable to delete this personal information.

7. Request the restriction of the processing of your personal data: you may request that Trust Wallet only processes your personal data in limited circumstances, including with your consent.

9. Children

We are especially sensitive about children’s information. Our Services are not targeted towards children, and our users must be at least eighteen (18) years old to use our services. We don’t knowingly collect information from children under the age of 13. If you are a parent or legal guardian of a minor child, we will treat any information that you provide us while using Trust Wallet on behalf of your minor child as Personal Information as otherwise provided in this Privacy Policy. If you have questions concerning our information practices with respect to children, or if you learn that a child under the age of 13 has used Trust Wallet, created a user account, or provided us with personal information, contact us through our online form.

10. Revisions to Our Privacy Notice

If you choose to use Trust Wallet’s products and services, your use and any dispute over privacy is subject to this Notice and our Terms of Use. If you have any concerns about privacy at Trust Wallet, please contact us with a complete description, and we will try to resolve it. You also have the right to contact your local Data Protection Authority.
Our business changes regularly, and our Privacy Notice may change also.
We reserve the right to update and revise this Privacy Notice at any time. We occasionally review this Privacy Notice to make sure it complies with applicable laws and conforms to changes in our business. If we do revise this Privacy Notice, we will update the “Last Updated” date at the beginning of this notice so that you can tell if it has changed since your last visit and will do our best to notify you. Please review this Privacy Notice regularly to ensure that you are aware of its terms. Your continued use of Trust Wallet after an amendment to our Privacy Notice constitutes your acceptance to the revised or amended terms.

11. Privacy Team Contact Information

If you have any privacy related questions, please contact us through our online form.

For any other Wallet App-related inquiries and customer support, please click here to contact our support for assistance.

Kindly note that we may not be able to respond to non-data privacy requests submitted via online form. Thank you for your understanding.

Thanks for reading our Privacy Notice!